Daily Goal
350/500
Streak
7 days
Best: 10
Exercises
24
Completed
Next Milestone
10k
words
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Focus Timer
Crafting the Perfect Service Manual
This exercise challenges hospitality staff to create a comprehensive service manual with an appropriate tone for their audience.
✨ Writing Prompt
Imagine you are tasked with updating your hotel's service manual to reflect a new standard of excellence in customer service. Your audience includes both new hires and experienced staff members. Write a section of the manual (approximately 500 words) focusing on 'Handling Guest Complaints'. Ensure that your tone is professional yet approachable. Integrate specific scenarios and provide detailed procedures for employees to follow. Consider how your word choice, sentence structure, and overall approach contribute to a clear, informative, and supportive tone that encourages staff to engage positively with guests.
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