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Creating Engaging Guest Policies
In this exercise, hospitality staff will practice writing policies that reflect the spirit of the establishment while engaging readers through vivid storytelling techniques.
✨ Writing Prompt
Imagine your hotel is facing a challenge with noise in the guest rooms, leading to complaints. Write a policy that addresses this issue. Instead of simply stating rules, use 'show, don't tell' techniques to convey the reasons behind the policy. For example, instead of saying 'keep noise to a minimum', illustrate a scenario where a couple is trying to enjoy a romantic evening but are interrupted by loud conversations from the next room. Your goal is to enlighten guests about the importance of this policy by painting a vivid picture of the problem without directly telling them what to do.
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