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The Art of Counterarguments in Hospitality Reviews
This exercise will help hospitality staff practice addressing counterarguments in their reviews, enhancing their critical thinking and writing skills.
✨ Writing Prompt
Imagine you are writing a review for a recent guest experience at your hotel. Several guests have left mixed reviews, praising the service but critiquing the noise levels in some areas of the property. Write a response that creatively incorporates counterarguments to the noise issue. Address these critiques while reinforcing the positive aspects of your hotel's service, location, and amenities. Think about how to acknowledge the guests' concerns without dismissing them and highlight how your hotel strives to improve guest experiences amidst such challenges.
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